PRIVACY POLICY

MHP Services Bristol Limited is committed to protecting and respecting your privacy.

This policy explains how we collect, use and store your personal information when you use our website, contact us, request a quotation or use our services.

WHO WE ARE

MHP Services Bristol Limited
Bristol
BS14 0JT

Email: mhpservices@hotmail.com

If you have any questions regarding this privacy policy or your personal data, please contact us using the details above.

WHY DO WE COLLECT AND USE YOUR PERSONAL INFORMATION?

We collect and use your personal information to:

• Provide repair, maintenance and installation services
• Respond to enquiries and quotations
• Arrange appointments and communicate regarding works
• Process finance applications where applicable
• Improve our services and website
• Send marketing communications relating to similar products and services

Every marketing email will include an unsubscribe option and you may opt out at any time.

WHAT PERSONAL INFORMATION DO WE COLLECT?

We may collect and process the following information:

• Name
• Address
• Telephone number
• Email address
• Information relating to quotations, installations and services
• Finance application information where applicable
• Website usage data including IP address, browser type and cookies
• Any correspondence submitted via forms, telephone or email

WHAT IS OUR LAWFUL BASIS FOR HANDLING YOUR PERSONAL INFORMATION?

Under UK GDPR, the lawful bases we rely on are:

• Contract – to deliver our services and fulfil our agreement with you
• Legal obligation – where required by law or regulation
• Legitimate interests – for customer communication, marketing similar services and improving our business
• Consent – where required for marketing communications or specific processing activities

We rely on the soft opt-in for email marketing to existing customers, in line with PECR.

WHAT HAPPENS IF I DO NOT PROVIDE MY PERSONAL INFORMATION?

If you do not provide the personal information we request, we may not be able to provide our services to you.

FINANCE APPLICATIONS

Where finance is requested, limited personal information may be shared with TradeHelp Ltd and associated lenders or brokers for the purpose of processing finance applications and credit checks.

MHP Services Bristol Limited (FRN 1021843) is an Introducer Appointed Representative of TradeHelp Ltd, authorised and regulated by the Financial Conduct Authority (FRN 697812).

Finance is subject to status and credit checks.

WHO WILL WE SHARE YOUR PERSONAL INFORMATION WITH?

We may share your information with:

• Finance lenders and brokers
• TradeHelp Ltd
• Law enforcement agencies and regulators including FCA and HMRC where required
• Professional advisers including lawyers, accountants and compliance consultants
• Website, hosting and software providers where necessary for business operations
• Successor organisations in the event of a merger or acquisition

We will never sell your personal information to third parties.

HOW LONG WILL WE STORE YOUR PERSONAL INFORMATION?

• We will retain your information for up to six years from the date we stop providing services to you.
• If you consent to marketing, we will retain your data until you withdraw consent or unsubscribe.

WHAT ARE YOUR RIGHTS UNDER UK GDPR?

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Restrict how we use your data
• Object to processing
• Request data portability
• Withdraw consent at any time

We will respond to all requests within one month.

HOW CAN I EXERCISE MY RIGHTS?

You can contact us using the contact details listed at the top of this policy.

COOKIES

Our website uses cookies to improve user experience and monitor website performance.

Cookies are small text files placed on your device to help the website function correctly and provide anonymised tracking data through services such as Google Analytics.

We may collect information including:

• IP address
• Browser type
• Operating system
• Pages visited
• Time spent on the website

You can disable cookies through your browser settings if preferred.

GOOGLE ANALYTICS

We use Google Analytics to help understand how visitors use our website and improve performance and user experience.

This data is anonymous and does not personally identify users.

SECURITY

We take reasonable technical and organisational precautions to prevent the loss, misuse or unauthorised access to your personal information.

We store data on secure password and firewall protected systems.

However, you acknowledge that transmission of information over the internet is inherently insecure and we cannot guarantee complete security of data sent online.

COMPLAINTS

If you are unhappy with how we handle your personal data, please contact us directly in the first instance.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Website: https://ico.org.uk/concerns/
Telephone: 0303 123 1113

POLICY UPDATES

We may update this privacy policy from time to time. Any changes will be published on this page.